(Because even if you win, you aren’t going to get what you want.) The only way to get the best of an argument is to avoid it.Part Three Win People To Your Way Of Thinking Make the other person feel important-and do it sincerely.Talk in terms of the other person’s interests.(This is the secret to being a great conversationalist.) Encourage others to talk about themselves. Remember that a person’s name is to that person the sweetest and most important sound in any language.Become genuinely interested in other people.Part Two Six Ways To Make People Like You Arouse in the other person an eager want. Don’t criticize, condemn, or complain.Part One Fundamental Techniques in Handling People It is so good that these notes are simply a summary of the notes already included in the book at the end of each section. You could probably read it every year, and its advice would still help you out. This may be the single greatest business book ever written.
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